Help Center

Email

Setup help, POP vs IMAP guidance, deliverability tips, and recovery steps.

Most requested

Common email support topics.

If you’re stuck, start with setup, then check deliverability. For anything account-specific, we’ll ask for your domain and mailbox name.

Set up your account on Gmail / Apple Mail

Most email issues come from incorrect server settings or authentication. If you’re unsure, ask us for your exact server/port details before configuring.

Use IMAP unless you have a specific POP requirement
Enable SSL/TLS for incoming and outgoing mail
Use your full email address as the username
If your app asks for SMTP authentication, turn it on
After setup: send a test email to a personal address and reply back

If you’re migrating from an old provider, avoid deleting the old account until you’ve confirmed all folders have synced.

POP vs IMAP: what to choose

IMAP keeps mail on the server and syncs across devices. POP downloads mail to one device and can cause “missing email” confusion.

Choose IMAP for multi-device use (phone + laptop + webmail)
Use POP only for legacy workflows or limited storage situations
If using POP, confirm whether the server keeps a copy after download
Avoid mixing POP and IMAP on the same mailbox if possible

If you’re seeing duplicates or missing folders, tell us which apps/devices are connected — it’s usually a settings mismatch.

Fixing “sent to spam” problems

Deliverability depends on both technical setup and sending behavior. We usually start with authentication records and reputation checks.

Verify SPF and DKIM are configured correctly for your domain
Add a DMARC policy once SPF/DKIM are stable
Avoid sudden volume spikes (warm up new domains gradually)
Keep lists clean: remove bounces and unengaged recipients
Don’t send from a brand-new domain for cold outreach on day one

If you can share example message headers (from the recipient), we can diagnose faster.

Recovering deleted mail (when possible)

Recovery depends on where the message was deleted (client vs server) and whether a retention policy exists. Start with the steps below.

Check Trash/Deleted Items in webmail first (server-side truth)
Search by sender/subject and check Archive/All Mail folders
If using POP on one device, check that device’s local folders
If a mailbox has retention/backups, request a restore window
After recovery, enable IMAP and avoid “empty trash on exit” settings

If you tell us when the message was deleted and the mailbox name, we can advise what’s realistically recoverable.