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How to request updates, report layout issues, and ship content changes smoothly.

Common workflows

The four requests we handle most.

Use these templates to send the right info the first time — it speeds up delivery and reduces back-and-forth.

The fastest way to ship an update is to be specific. If you can, share the page URL and paste the new copy exactly as you want it to appear.

For bigger changes (new templates, new landing pages, new integrations), we’ll provide a scoped estimate before starting.

Layout issues are usually easy to fix once we can reproduce them. A screenshot plus device/browser details is often enough.

If the site is down, mention “urgent” and include impact (e.g. checkout down, booking form failing).

To keep momentum, we work in clear rounds of review. You’ll always know what changed and what’s waiting for approval.

If multiple stakeholders are reviewing, nominate one person to collect feedback to avoid conflicting edits.

Slow pages usually come from heavy images, third‑party scripts, or unoptimized embeds. Start with these quick wins.

If you suspect a performance regression, share the page URL and what changed recently (new scripts, new embeds, new campaign pixels).